:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",sans-serif;color:#213a3b;background:#f3f6f5;font-size:14px;line-height:1.55;--ink:#213a3b;--muted:#718380;--line:#e1e9e6;--green:#147665;--green-light:#e9f4ef;--danger:#b74743;--soft:#f5f8f6;--radius:11px}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:default;opacity:.48}input,textarea{width:100%;border:1px solid #dbe5df;border-radius:9px;padding:11px 12px;color:var(--ink);background:#fff;transition:border-color .15s;min-width:0}input:focus,textarea:focus{outline:3px solid #d9ede4;border-color:#53917d}textarea{resize:vertical}input::placeholder,textarea::placeholder{color:#96a49c}label{display:block;font-size:12px;font-weight:600;margin:18px 0 7px}h1,h2,h3,p{margin-top:0}h2{font-size:18px;letter-spacing:-.4px;margin-bottom:6px}h1{letter-spacing:-.6px}button:focus-visible{outline:3px solid #97cbb3;outline-offset:3px}[hidden]{display:none!important}.muted{color:var(--muted)}.small{font-size:12px}.break-word{overflow-wrap:anywhere}.eyebrow{display:block;font-size:10px;letter-spacing:1.8px;color:#8a9c92;font-weight:600;margin-bottom:6px}.brand-mark{width:37px;height:37px;display:grid;place-items:center;background:var(--green);color:#fff;font-size:12px;font-weight:700;letter-spacing:1px;border-radius:11px;flex:0 0 auto}.brand-lockup{display:flex;gap:12px;align-items:center}.button{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid #dce5df;background:#fff;color:var(--ink);border-radius:8px;padding:10px 15px;font-size:13px;font-weight:500;white-space:nowrap;transition:background .15s}.button:hover:enabled{background:#f0f5f1}.button.primary{background:var(--green);border-color:var(--green);color:#fff}.button.primary:hover:enabled{background:#0c6455}.button.subtle{background:transparent;border-color:transparent;color:#63786d}.button.subtle:hover:enabled{background:#eef4ef}.button.compact{padding:7px 10px;font-size:12px}.button.danger{background:var(--danger);color:#fff;border-color:var(--danger)}.button.danger:hover:enabled{background:#9f3c39}.button.danger-outline{color:var(--danger);border-color:#ecd8d2}.full-width{width:100%}.icon-button{background:transparent;color:#6f8679;border:1px solid #dce7df;border-radius:8px;width:34px;height:34px;padding:0;font-size:23px;display:inline-grid;place-items:center}.text-button{border:0;background:transparent;color:var(--green);padding:5px;font-size:12px}.field-hint{font-size:12px;color:var(--muted);margin-top:8px}.inline-error{color:var(--danger);font-size:13px;padding:10px 12px;background:#fff0eb;border-radius:7px;overflow-wrap:anywhere}.loading-screen{min-height:100vh;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:15px;color:var(--muted)}.auth-screen{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr;max-width:1440px;margin:auto}.auth-intro{background:#edf3ed;display:flex;flex-direction:column;justify-content:center;padding:80px clamp(40px,7vw,120px);position:relative;overflow:hidden}.auth-intro:after{content:"";height:390px;width:390px;position:absolute;bottom:-240px;right:-70px;border:60px solid #e1eae0;border-radius:50%;pointer-events:none}.auth-intro .brand-lockup{font-size:23px;font-weight:600;margin-bottom:65px}.auth-intro h1{font-weight:500;font-size:clamp(28px,3.2vw,44px);line-height:1.55;margin-bottom:20px}.auth-intro>p{font-size:15px;color:#7a8a7f;line-height:1.95}.auth-footnote{font-size:11px;color:#819183;margin-top:80px;position:relative;z-index:1}.auth-panel{align-self:center;padding:60px clamp(35px,7vw,110px);max-width:600px;width:100%}.auth-panel h2{font-size:26px;font-weight:500;margin-top:15px;margin-bottom:12px}.auth-panel .eyebrow{color:#8d9d92}.auth-panel>.muted{font-size:13px;margin-bottom:30px}.auth-panel .button{margin-top:25px;min-height:44px}.auth-security{font-size:11px;color:#8a978e;line-height:1.8;margin-top:27px}.app-header{background:#fff;border-bottom:1px solid var(--line);padding:20px 26px;display:flex;align-items:center;justify-content:space-between;gap:20px}.app-header h1{font-size:17px;font-weight:600;margin:0 0 3px}.app-header .brand-lockup p{font-size:11px;color:var(--muted);margin:0}.header-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap;justify-content:flex-end}.mode-badge{font-size:11px;border-radius:6px;padding:6px 9px;background:#fbf3e2;color:#92703a;max-width:290px}.mode-badge.demo{background:#faeadc;color:#a16631}.demo-notice{padding:10px 27px;color:#925f2c;background:#fff0dc;font-size:12px;border-bottom:1px solid #f1dcbc}.demo-notice span{margin-left:10px;color:#ab8359}.workspace{display:grid;grid-template-columns:225px minmax(350px,1fr) 250px;min-height:calc(100dvh - 87px);max-width:1700px;margin:auto}.conversation-sidebar{background:#fafcf9;border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.sidebar-heading{display:flex;align-items:center;justify-content:space-between;padding:25px 19px 9px}.sidebar-heading h2{font-size:16px;margin:0}.count{font-size:11px;color:#81918a;margin-left:7px;font-weight:400}.sidebar-caption{font-size:11px;color:#8a9b90;margin:0;padding:0 19px 16px}.conversation-list{flex:1;padding:0 9px 15px;max-height:calc(100dvh - 220px);overflow-y:auto}.conversation-item{width:100%;border:0;background:transparent;border-radius:10px;padding:13px 10px;display:flex;gap:10px;align-items:flex-start;text-align:left;color:var(--ink);margin-bottom:5px}.conversation-item:hover{background:#edf3eb}.conversation-item.selected{background:#e6f0e6}.avatar{display:grid;place-items:center;overflow:hidden;width:34px;height:34px;flex:0 0 34px;background:#e8eee7;color:#64806b;border-radius:10px;font-size:13px}.conversation-item.selected .avatar{background:var(--green);color:#fff}.conversation-summary{flex:1;min-width:0}.conversation-row{display:flex;gap:5px;align-items:center;justify-content:space-between}.conversation-name{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-time{font-size:10px;color:#a0aaa1;flex:0 0 auto}.conversation-preview{font-size:11px;color:#7d8c81;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block;margin-top:5px}.unread{font-size:10px;color:#fff;background:var(--green);border-radius:10px;min-width:17px;padding:1px 4px;text-align:center}.sidebar-bottom{padding:15px 17px;border-top:1px solid var(--line);display:flex;align-items:center;gap:6px;color:#87968b;font-size:10px}.sidebar-bottom .text-button{margin-left:auto}.status-dot{width:6px;height:6px;border-radius:50%;background:#3c9a78;display:inline-block;flex:0 0 auto}.status-dot.offline{background:#cf9c53}.list-empty{font-size:12px;color:#92a08f;padding:32px 14px;text-align:center}.chat-panel{min-width:0;background:#fff}.welcome-panel{height:100%;min-height:620px;display:flex;justify-content:center;align-items:center;text-align:center;flex-direction:column;padding:45px}.welcome-symbol{width:62px;height:62px;display:grid;place-items:center;background:#e8f0e7;color:#47785b;font-size:29px;border-radius:19px;margin-bottom:25px}.welcome-panel h2{font-size:25px;font-weight:500;margin:10px 0 14px}.welcome-panel>p{font-size:13px;color:#839080;max-width:370px;line-height:1.95;margin-bottom:23px}.welcome-steps{display:flex;gap:20px;margin-top:48px;margin-bottom:20px;color:#8d9b87;font-size:11px;flex-wrap:wrap;justify-content:center}.welcome-steps b{font-size:10px;color:#59866b;margin-right:6px;font-weight:500}.welcome-panel>p.small{font-size:11px;color:#a1aa9b;margin-bottom:0}.active-chat{display:flex;flex-direction:column;height:100%;min-height:620px}.chat-header{padding:20px 25px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:10px}.chat-customer{display:flex;align-items:center;gap:10px;min-width:0}.chat-customer h2{font-size:15px;margin:0;overflow-wrap:anywhere}.chat-customer p{font-size:10px;color:#86988a;margin:3px 0 0}.status-badge{font-size:10px;background:#eaf3e8;color:#588765;border-radius:5px;padding:5px 8px;white-space:normal;flex:0 0 auto;max-width:160px}.status-badge.warn{color:#9b7237;background:#fcf1dd}.status-badge.bad{color:#b44d42;background:#fbece6}.message-feed{padding:22px 25px 28px;flex:1;overflow:auto;min-height:280px;max-height:calc(100dvh - 358px);background:#f7f9f6;scroll-behavior:smooth}.message-date{text-align:center;color:#a3aca0;font-size:10px;margin:0 0 18px}.message-row{display:flex;gap:9px;align-items:flex-start;margin-bottom:21px}.message-row.outgoing{flex-direction:row-reverse}.message-row .avatar{width:28px;height:28px;flex-basis:28px;font-size:11px;border-radius:9px;background:#fff;border:1px solid #e5ebe1}.message-row.outgoing .avatar{background:#57816a;color:#fff;border-color:#57816a}.message-content{max-width:80%;min-width:0}.message-bubble{border:1px solid #e3e9e0;border-radius:0 10px 10px 10px;background:#fff;padding:10px 13px;font-size:13px;white-space:pre-wrap;overflow-wrap:anywhere;color:#405643;line-height:1.75}.message-row.outgoing .message-bubble{background:#e6f0e4;border-color:#e6f0e4;border-radius:10px 0 10px 10px}.message-meta{font-size:10px;color:#98a190;margin-top:6px;display:flex;gap:7px;flex-wrap:wrap}.outgoing .message-meta{justify-content:flex-end}.message-state.failed{color:#b65248}.message-state.uncertain{color:#a57435}.message-state.queued{color:#9f8b57}.message-error{font-size:11px;color:#b2604a;overflow-wrap:anywhere;margin:4px 0}.system-message{text-align:center;font-size:11px;color:#8c9a86;margin:15px 0}.message-image-button{border:0;padding:4px;display:block;background:transparent;border-radius:8px;max-width:100%}.message-image{display:block;max-width:230px;max-height:260px;width:auto;height:auto;border-radius:7px;object-fit:contain;background:#edf0e8}.image-unavailable{font-size:12px;color:#998b6c;padding:12px}.message-empty{min-height:220px;display:grid;place-items:center;color:#93a08b;font-size:12px;text-align:center}.composer{padding:15px 23px 12px;border-top:1px solid var(--line);background:#fff}.quick-replies{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:10px;font-size:10px;color:#99a190}.quick-replies button{font-size:10px;border:1px solid #e8ece3;background:#fafbf7;color:#6d816b;border-radius:6px;padding:5px 8px}.quick-replies button:hover{background:#eaf1e5}.composer textarea{border:0;border-radius:0;padding:5px 0;min-height:78px;max-height:210px;font-size:13px;background:transparent}.composer textarea:focus{outline:0}.composer:focus-within{box-shadow:inset 0 1px 0 #a6c2a5}.composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:7px}.composer-left{display:flex;align-items:center;gap:10px;min-width:0;flex-wrap:wrap}.send-hint{font-size:9px;color:#a1aa98}.delivery-note{font-size:9px;color:#a3aa98;margin:9px 0 0}.demo-actions{padding:8px 22px;border-top:1px solid #eee3d1;background:#fff8ed;display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:11px;color:#a27b41}.demo-actions .button{background:#fffaf0;border-color:#e8dcc3;font-size:10px}.uncertain-banner{background:#fff4dd;color:#9a742f;font-size:12px;padding:12px 21px;display:flex;gap:10px;align-items:center;flex-wrap:wrap}.customer-panel{padding:27px 21px;background:#fbfcf9;border-left:1px solid var(--line);min-width:0}.detail-heading h2{font-size:16px}.detail-empty{font-size:12px;color:#98a28f;margin-top:24px;line-height:1.8}.customer-panel input,.customer-panel textarea{font-size:12px;padding:10px;background:#fff}.customer-panel label{font-size:11px;color:#86937d}.customer-panel .button{font-size:11px;padding:8px 12px}.customer-panel form>.button{margin-top:11px}.customer-panel .field-hint{font-size:10px;min-height:15px}.detail-divider{border-top:1px solid var(--line);margin:25px 0 20px}.detail-value{font-size:12px;margin:0 0 4px}.customer-panel p.small{font-size:10px;line-height:1.7;margin-top:8px}.human-note{display:flex;gap:8px;align-items:flex-start;margin-top:42px;padding-top:18px;border-top:1px solid var(--line);font-size:11px;color:#7f927a}.human-note .status-dot{margin-top:5px}.human-note strong{font-size:11px;font-weight:500}.human-note p{font-size:10px;color:#9aa68f;margin-top:5px;line-height:1.7}.dialog{border:1px solid var(--line);border-radius:17px;box-shadow:0 24px 100px #153a2733;padding:25px;max-width:530px;width:calc(100% - 32px);color:var(--ink);max-height:calc(100dvh - 40px);overflow-y:auto}.dialog::backdrop{background:#1a312a62;backdrop-filter:blur(4px)}.dialog-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;margin-bottom:15px}.dialog-heading h2{font-size:20px;font-weight:500;margin:2px 0 0}.dialog-heading .icon-button{border:0;color:#8b9b8c}.dialog>.muted{font-size:12px;line-height:1.8}.inline-form{display:flex;gap:8px;align-items:center}.inline-form input{flex:1;width:0}.dialog-footer{display:flex;align-items:center;justify-content:flex-end;gap:10px;border-top:1px solid var(--line);padding-top:18px;margin-top:23px}.dialog-footer p,.dialog-footer>span{flex:1;margin:0;font-size:11px;line-height:1.65}.binding-status-row{display:flex;justify-content:space-between;gap:10px;margin-top:24px;align-items:center}.binding-qr-area{display:grid;place-items:center;min-height:240px;background:#f6f8f2;border:1px solid #e7ecdf;border-radius:12px;padding:17px;margin-top:15px}.binding-qr-area img{max-width:230px;width:100%;height:auto;background:#fff;padding:10px;border-radius:7px}.binding-qr-area p{font-size:12px;text-align:center;margin:0}.binding-message{text-align:center;color:#728866;font-size:12px;margin:13px 0 5px;overflow-wrap:anywhere}.binding-dialog details{font-size:12px;color:#899779;margin-top:20px;border-top:1px solid var(--line);padding-top:15px}.binding-dialog summary{cursor:pointer}.binding-dialog details label{margin-top:13px}.upload-preview{display:block;max-width:100%;max-height:420px;object-fit:contain;margin:10px auto 17px;border-radius:10px;background:#f3f5ee}#upload-description{overflow-wrap:anywhere}.image-dialog{max-width:1050px}.image-dialog>img{display:block;max-width:100%;max-height:75vh;object-fit:contain;margin:auto}.small-dialog{max-width:420px}.health-details{background:#f3f6ef;border:1px solid #e3eadc;border-radius:10px;padding:16px;font:11px/1.8 ui-monospace,SFMono-Regular,monospace;white-space:pre-wrap;overflow-wrap:anywhere;max-height:420px;overflow:auto}.toast-region{position:fixed;right:24px;bottom:24px;z-index:50;display:flex;flex-direction:column;align-items:flex-end;gap:10px;pointer-events:none;max-width:min(420px,calc(100vw - 32px))}.toast{pointer-events:auto;display:flex;gap:15px;align-items:center;background:#fff;border:1px solid #dce6d7;border-radius:10px;box-shadow:0 6px 24px #28492a15;padding:13px 15px;font-size:12px;color:#496044;overflow-wrap:anywhere}.toast.error{border-color:#e9cfc2;color:#a35940;background:#fffaf6}.toast button{background:transparent;border:0;color:inherit;font-size:18px;padding:0 2px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}
@media(min-width:1500px){.workspace{border-left:1px solid var(--line);border-right:1px solid var(--line)}}
@media(max-width:1100px){.workspace{grid-template-columns:195px minmax(320px,1fr) 220px}.app-header{padding:17px 20px}.header-actions{gap:4px}.header-actions .button{padding:8px}.sidebar-heading{padding:23px 14px 9px}.sidebar-caption{padding-left:14px}.customer-panel{padding:26px 16px}.chat-header{padding:18px}.message-feed{padding:20px 18px}.composer{padding:14px 18px 12px}.send-hint{display:none}.conversation-preview{max-width:120px}}
@media(max-width:900px){.workspace{grid-template-columns:210px minmax(0,1fr)}.customer-panel{grid-column:2;border-top:1px solid var(--line);border-left:0;display:grid;grid-template-columns:1fr 1fr;gap:0 25px;padding:24px}.customer-panel .detail-heading{grid-column:1/-1}.customer-panel form{grid-column:1}.human-note{margin-top:20px;border-top:0;align-self:start}.conversation-sidebar{grid-row:1/3}.active-chat{min-height:650px}.message-feed{max-height:560px;min-height:350px}.welcome-panel{min-height:620px}.auth-screen{grid-template-columns:.9fr 1fr}.auth-intro{padding:50px 30px}.auth-panel{padding:45px 35px}.auth-intro h1{font-size:28px}.header-actions .mode-badge{width:100%;max-width:none;text-align:center}.header-actions{max-width:230px}.app-header h1{font-size:16px}}
@media(max-width:600px){.auth-screen{display:block}.auth-intro{padding:29px 25px}.auth-intro .brand-lockup{margin-bottom:22px;font-size:20px}.auth-intro h1{font-size:25px;margin-bottom:11px}.auth-intro>p{font-size:12px;margin-bottom:0}.auth-footnote{display:none}.auth-panel{padding:32px 25px 45px;max-width:none}.app-header{padding:16px;align-items:flex-start;flex-wrap:wrap;gap:13px}.app-header .brand-mark{width:34px;height:34px;font-size:12px}.app-header h1{font-size:15px}.app-header .brand-lockup p{font-size:10px}.header-actions{max-width:none;width:100%;justify-content:flex-start;gap:5px}.header-actions .mode-badge{width:auto;flex:1;text-align:left;font-size:10px}.header-actions .button{font-size:11px;padding:7px}.demo-notice{padding:10px 16px;font-size:11px}.demo-notice span{display:block;margin-left:0;margin-top:3px}.workspace{display:block;min-height:0}.conversation-sidebar{border-right:0;border-bottom:1px solid var(--line)}.sidebar-heading{padding:16px 16px 6px}.sidebar-heading .eyebrow{display:none}.sidebar-caption{padding:0 16px 10px;font-size:10px}.conversation-list{max-height:190px;padding:0 8px 8px}.conversation-item{padding:10px;margin-bottom:0}.conversation-preview{max-width:none}.sidebar-bottom{padding:7px 16px}.chat-header{padding:15px}.message-feed{max-height:55dvh;min-height:300px;padding:20px 15px}.message-content{max-width:84%}.message-bubble{font-size:13px;padding:9px 11px}.message-image{max-width:190px;max-height:230px}.active-chat{min-height:580px}.composer{padding:12px 15px}.composer textarea{font-size:16px;min-height:76px}.quick-replies{gap:5px}.quick-replies button{padding:6px 8px}.composer-bottom{align-items:center}.composer-left .button{padding-left:0}.delivery-note{font-size:10px}.customer-panel{display:block;border-top:1px solid var(--line);padding:24px 19px}.customer-panel form{max-width:none}.customer-panel input,.customer-panel textarea{font-size:16px}.human-note{margin-top:24px;border-top:1px solid var(--line);padding-top:16px}.customer-panel .button{min-height:42px;font-size:12px}.customer-panel label{font-size:12px}.welcome-panel{min-height:480px;padding:35px 25px}.welcome-panel h2{font-size:23px}.welcome-steps{gap:12px;margin-top:32px}.welcome-panel>p{font-size:13px}.message-date{font-size:11px}.dialog{padding:21px 18px}.dialog-heading h2{font-size:19px}.inline-form{flex-wrap:wrap}.inline-form input{flex-basis:100%;width:100%;font-size:16px}.inline-form .button{width:100%}.binding-qr-area{min-height:220px}.dialog-footer{flex-wrap:wrap}.dialog-footer p,.dialog-footer>span{flex-basis:100%;margin-bottom:5px}.toast-region{right:16px;bottom:16px}.button,.icon-button{min-height:38px}.toast{font-size:12px}.uncertain-banner{padding:12px 15px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}

.auth-intro > *{position:relative;z-index:1}

/* App views share one viewport; customer details open as their own page. */
:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei","Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif}
#app-shell{display:flex;flex-direction:column;height:var(--app-viewport-height,100dvh);min-height:0;overflow:hidden}.app-header,.demo-notice{flex-shrink:0}.app-header{padding-top:max(16px,env(safe-area-inset-top));padding-left:max(24px,env(safe-area-inset-left));padding-right:max(24px,env(safe-area-inset-right))}.app-header h1{margin:0}.workspace{grid-template-columns:250px minmax(0,1fr);flex:1;min-height:0;width:100%;height:auto;overflow:hidden}.conversation-sidebar{grid-row:auto;min-height:0;overflow:hidden}.conversation-list{min-height:0;max-height:none;overscroll-behavior:contain}.conversation-preview{max-width:none}.sidebar-heading,.sidebar-caption,.sidebar-shortcuts,.sidebar-bottom{flex-shrink:0}.sidebar-shortcuts{padding:8px 15px;border-top:1px solid var(--line)}.sidebar-shortcuts .text-button{text-align:left;padding:8px 3px}.sidebar-bottom{padding-bottom:max(15px,env(safe-area-inset-bottom))}.chat-panel{min-height:0;overflow:hidden}.active-chat{height:100%;min-height:0}.chat-header{flex-shrink:0}.chat-customer{flex:1}.chat-header-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.mobile-back{display:none}.message-feed{min-height:0;max-height:none;overscroll-behavior:contain}.composer,.demo-actions,.uncertain-banner{flex-shrink:0}.composer{position:relative;padding-bottom:max(12px,env(safe-area-inset-bottom))}.composer textarea{resize:none;min-height:65px;max-height:130px}.welcome-panel{min-height:0;overflow-y:auto}.secondary-page{flex:1;min-height:0;overflow-y:auto;background:#f4f7f4;overscroll-behavior:contain}.secondary-header{display:flex;gap:16px;align-items:center;background:#fff;border-bottom:1px solid var(--line);padding:15px max(24px,env(safe-area-inset-left));position:sticky;top:0;z-index:2}.secondary-header h2{margin:0;font-size:16px;font-weight:600}.secondary-header>#deleted-refresh-button{margin-left:auto}.detail-page-content{max-width:700px;margin:28px auto;padding:0 24px max(30px,env(safe-area-inset-bottom))}.detail-page-content .customer-panel{display:block;padding:30px 34px;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 5px 24px #23432d04}.detail-page-content .detail-heading h2{font-size:22px;overflow-wrap:anywhere}.detail-page-content .customer-panel input,.detail-page-content .customer-panel textarea{font-size:14px;padding:12px}.detail-page-content .customer-panel label{font-size:12px;margin-top:23px}.detail-page-content .customer-panel .button{font-size:13px;min-height:43px}.detail-page-content .customer-panel .field-hint,.detail-page-content .customer-panel p.small{font-size:12px}.detail-page-content .detail-value{font-size:14px}.detail-page-content .human-note{border-top:1px solid var(--line);margin-top:28px}.detail-page-content .human-note strong{font-size:13px}.detail-page-content .human-note p{font-size:12px}.deleted-page-content{max-width:850px;margin:28px auto;padding:0 24px max(30px,env(safe-area-inset-bottom))}.deleted-page-content>p{font-size:13px;line-height:1.8}.deleted-list{display:flex;flex-direction:column;gap:12px}.deleted-item{display:flex;gap:20px;align-items:center;justify-content:space-between;background:#fff;border:1px solid var(--line);border-radius:12px;padding:20px}.deleted-item>div{min-width:0;flex:1}.deleted-item h3{font-size:15px;margin:0 0 5px;overflow-wrap:anywhere}.deleted-item p{font-size:12px;margin:0 0 6px;overflow-wrap:anywhere;color:var(--muted)}.deleted-item .button{flex-shrink:0}.deleted-date{font-size:11px;color:#8a988d}.emoji-panel{position:absolute;left:18px;bottom:calc(100% + 8px);width:min(388px,calc(100% - 36px));max-height:300px;background:#fff;border:1px solid #dce5df;border-radius:13px;box-shadow:0 12px 45px #1d3f2926;z-index:4;overflow:hidden}.emoji-panel-heading{height:43px;display:flex;align-items:center;justify-content:space-between;padding:0 14px;border-bottom:1px solid #edf1eb;font-size:12px;color:#708573}.emoji-grid{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));gap:2px;padding:8px;max-height:250px;overflow-y:auto;overscroll-behavior:contain}.emoji-choice{width:100%;aspect-ratio:1;border:0;border-radius:7px;background:transparent;font-family:"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif;font-size:25px;line-height:1;display:grid;place-items:center;touch-action:manipulation}.emoji-choice:hover{background:#edf4ea}.emoji-choice:focus-visible{outline-offset:-3px}.message-bubble .wechat-emoji{font-family:"Apple Color Emoji","Segoe UI Emoji","Noto Color Emoji",sans-serif}.dialog{max-height:calc(var(--app-viewport-height,100dvh) - 32px)}
@media(min-width:701px) and (max-width:1100px){.workspace{grid-template-columns:220px minmax(0,1fr)}.app-header{padding:15px 20px}.header-actions{max-width:none}.header-actions .mode-badge{width:auto;max-width:280px}.chat-header-actions{gap:4px}.chat-header-actions .status-badge{max-width:125px}.chat-header{padding:15px 18px}.detail-page-content .customer-panel{display:block}}
@media(max-width:700px){.app-header{padding:12px max(14px,env(safe-area-inset-right)) 10px max(14px,env(safe-area-inset-left));padding-top:max(12px,env(safe-area-inset-top));gap:8px;align-items:center;flex-wrap:wrap}.app-header .brand-lockup{gap:9px}.app-header .brand-mark{width:31px;height:31px;font-size:11px;border-radius:9px}.app-header h1{font-size:15px;letter-spacing:-.3px}.header-actions{width:100%;max-width:none;gap:3px;justify-content:flex-end}.header-actions .mode-badge{flex:1;width:auto;text-align:left;font-size:10px;max-width:none;padding:5px 7px}.header-actions .button{padding:7px 8px;font-size:11px}.demo-notice{padding:7px 14px;font-size:10px}.demo-notice span{display:none}.workspace{display:block;min-height:0;overflow:hidden}.conversation-sidebar,.chat-panel{height:100%;width:100%}.conversation-sidebar{border:0}.conversation-list{max-height:none;padding:0 8px 12px}.conversation-item{padding:15px 12px;margin-bottom:3px}.conversation-name{font-size:15px}.conversation-preview{font-size:12px}.conversation-item .avatar{width:40px;height:40px;flex-basis:40px;font-size:15px}.conversation-time{font-size:11px}.sidebar-heading{padding:19px 18px 8px}.sidebar-heading h2{font-size:18px}.sidebar-caption{padding:0 18px 15px;font-size:11px}.sidebar-bottom{padding:9px 18px max(9px,env(safe-area-inset-bottom));font-size:11px}.sidebar-shortcuts{padding:8px 17px}.sidebar-shortcuts .text-button{font-size:13px}.chat-panel{border:0}body[data-route="inbox"] .chat-panel{display:none}body[data-route="chat"] .conversation-sidebar{display:none}.active-chat{height:100%;min-height:0}.mobile-back{display:inline-grid;border:0;font-size:32px;width:32px;min-width:32px;min-height:42px}.chat-header{padding:9px 12px 9px 5px;gap:5px;min-height:64px}.chat-customer{gap:8px}.chat-customer .avatar{width:31px;height:31px;flex-basis:31px}.chat-customer h2{font-size:15px;max-width:40vw;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.chat-customer p{font-size:9px}.chat-header-actions{flex-direction:column;align-items:flex-end;gap:1px}.chat-header-actions .status-badge{font-size:9px;padding:2px 5px;max-width:110px}.chat-header-actions .button{font-size:11px;padding:4px 6px;min-height:29px}.message-feed{min-height:0;max-height:none;padding:16px 13px 22px}.message-content{max-width:84%}.message-bubble{font-size:15px;line-height:1.65;padding:9px 11px}.message-meta{font-size:10px}.message-image{max-width:min(230px,65vw);max-height:270px}.composer{padding:9px max(12px,env(safe-area-inset-right)) max(9px,env(safe-area-inset-bottom)) max(12px,env(safe-area-inset-left))}.composer textarea{font-size:16px;min-height:54px;height:64px;max-height:92px;line-height:1.5}.quick-replies{gap:5px;margin-bottom:5px;flex-wrap:nowrap;overflow-x:auto;white-space:nowrap}.quick-replies>span{font-size:10px}.quick-replies button{font-size:11px;padding:6px 8px;flex-shrink:0}.composer-bottom{margin-top:2px;gap:5px}.composer-left{gap:3px;flex-wrap:nowrap}.composer-left .button{padding:6px;font-size:12px;min-height:40px}.composer-bottom>.button{min-height:40px;padding:8px 18px}.send-hint{display:none}.delivery-note{font-size:9px;line-height:1.5;margin-top:4px}.demo-actions{padding:5px 12px;gap:6px;font-size:10px}.demo-actions .button{padding:4px 7px;min-height:30px}.uncertain-banner{padding:8px 12px;font-size:11px;gap:4px}.secondary-header{padding:9px max(10px,env(safe-area-inset-left));gap:9px;min-height:57px}.secondary-header .button{padding:8px 7px;font-size:12px}.secondary-header h2{font-size:15px}.detail-page-content{margin:0;padding:0 0 max(20px,env(safe-area-inset-bottom))}.detail-page-content .customer-panel{border:0;border-radius:0;box-shadow:none;padding:25px max(22px,env(safe-area-inset-left))}.detail-page-content .customer-panel input,.detail-page-content .customer-panel textarea{font-size:16px}.deleted-page-content{margin:20px auto;padding:0 max(16px,env(safe-area-inset-left)) max(24px,env(safe-area-inset-bottom))}.deleted-item{padding:16px;gap:12px}.deleted-item .button{padding:8px 11px;min-height:44px}.deleted-item h3{font-size:15px}.emoji-panel{left:10px;bottom:calc(100% + 5px);width:min(388px,calc(100% - 20px));max-height:min(300px,45dvh)}.emoji-grid{max-height:min(250px,calc(45dvh - 43px));grid-template-columns:repeat(7,minmax(0,1fr))}.emoji-choice{font-size:26px;min-height:40px}.toast-region{bottom:max(16px,env(safe-area-inset-bottom));right:12px}.dialog{padding:21px 18px}.dialog input,.dialog textarea{font-size:16px}}
@media(pointer:coarse){.icon-button{min-width:42px;min-height:42px}.button,.text-button{touch-action:manipulation}.quick-replies button{min-height:32px}.emoji-choice{min-height:42px}}

/* Only actual conversation items and message bubbles expose press actions. */
.conversation-item,.message-bubble{-webkit-touch-callout:none;touch-action:pan-y}.conversation-item,.message-bubble{-webkit-user-select:none;user-select:none}.message-bubble:focus-visible{outline:3px solid #97cbb3;outline-offset:3px}.message-delete-preview{white-space:pre-wrap;overflow-wrap:anywhere;max-height:180px;overflow:auto;padding:12px 14px;border:1px solid var(--line);border-radius:8px;background:var(--soft);font-size:13px;color:#687d6b}.toast .toast-action{font-family:inherit;font-size:13px;font-weight:600;white-space:nowrap;color:var(--green);background:#e9f4ef;border-radius:6px;padding:7px 10px;min-height:36px}.toast .toast-action:disabled{opacity:.5}

/* Account pages remain separate from the customer workspace. */
.registration-entry{display:flex;align-items:center;flex-wrap:wrap;gap:5px;margin-top:23px;font-size:12px;color:var(--muted)}.registration-entry .text-button{font-size:13px;font-weight:600}.auth-panel .auth-back{margin-top:23px;padding:8px 0;font-size:13px}.account-notice{background:#edf5ee;border:1px solid #dae9dc;color:#57775b;border-radius:10px;padding:16px;font-size:13px;line-height:1.8}.account-notice p{margin:7px 0 0}.secondary-refresh{margin-left:auto}.account-page-content{max-width:800px;margin:26px auto;padding:0 24px max(30px,env(safe-area-inset-bottom))}.account-card{background:#fff;border:1px solid var(--line);border-radius:13px;padding:25px 28px;margin-bottom:20px;min-width:0}.account-card h3{font-size:16px;margin:0 0 10px}.account-card h2{font-size:23px;overflow-wrap:anywhere}.account-card label{font-size:12px}.account-card form>.button{margin-top:19px}.account-card form{max-width:520px}.account-metrics{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:23px}.account-metric{padding:16px;background:#f5f8f4;border-radius:10px;display:flex;flex-direction:column;gap:5px;min-width:0}.account-metric>span{font-size:11px;color:#7c907e}.account-metric>strong{font-size:15px;font-weight:600;color:#3b644b;overflow-wrap:anywhere}.account-metric>small{font-size:10px;color:#8b9a87}.audit-list{margin-top:17px;max-height:430px;overflow:auto}.audit-item{padding:12px 0;border-bottom:1px solid #e9eee7}.audit-item:last-child{border-bottom:0}.audit-main{display:flex;align-items:baseline;justify-content:space-between;gap:12px}.audit-main strong{font-size:12px;font-weight:500;overflow-wrap:anywhere}.audit-main time{font-size:10px;color:#93a18e;flex-shrink:0}.audit-item p{font-size:11px;color:#86957f;line-height:1.8;margin:5px 0 0;overflow-wrap:anywhere}.admin-page-content{max-width:1180px;margin:25px auto;padding:0 24px max(30px,env(safe-area-inset-bottom))}.admin-toolbar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 0 16px}.admin-toolbar h3{font-size:21px;margin:0 0 7px;font-weight:500}.admin-toolbar p{margin:0}.registration-setting{display:flex;align-items:center;gap:12px;font-size:12px;flex-shrink:0}.registration-setting .button[aria-pressed="true"]{background:#e9f4e9;border-color:#c8dfce;color:#40704e}.admin-filter{display:flex;align-items:center;gap:12px;margin-bottom:18px}.admin-filter label{margin:0;font-size:12px;color:#7b8d78}.admin-filter select{font:inherit;font-size:12px;padding:9px 32px 9px 12px;border:1px solid #dbe5df;border-radius:8px;color:var(--ink);background:#fff;min-height:38px}.admin-columns{display:grid;grid-template-columns:minmax(250px,.8fr) minmax(0,1.3fr);gap:20px;align-items:start}.admin-users-card{padding:10px}.admin-users{max-height:700px;overflow:auto}.admin-users>p{padding:20px 14px}.admin-user-item{width:100%;border:0;border-radius:9px;background:transparent;padding:17px 13px;text-align:left;display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--ink)}.admin-user-item:hover{background:#f1f5ee}.admin-user-item.selected{background:#e9f2e6}.admin-user-identity{display:flex;flex-direction:column;gap:4px;min-width:0}.admin-user-identity strong{font-size:13px;overflow-wrap:anywhere}.admin-user-identity small{font-size:11px;color:#8d9a83;overflow-wrap:anywhere}.admin-user-item .status-badge{font-size:10px;max-width:85px}.admin-user-detail>h3{font-size:20px;overflow-wrap:anywhere}.admin-user-detail>p{overflow-wrap:anywhere}.compact-metrics{gap:9px;margin-top:18px}.compact-metrics .account-metric{padding:12px}.compact-metrics .account-metric>strong{font-size:13px}.admin-user-actions{display:flex;flex-wrap:wrap;gap:9px;border-top:1px solid var(--line);margin-top:24px;padding-top:20px}.admin-user-actions .button{font-size:12px;flex:1}.admin-user-form{max-width:none!important}.admin-user-form input{font-size:13px}.admin-user-form .field-hint{line-height:1.8}#admin-reset-link{font-size:12px;overflow:hidden;text-overflow:ellipsis}#admin-reset-description{overflow-wrap:anywhere}
@media(min-width:701px) and (max-width:1000px){.app-header{gap:10px;flex-wrap:wrap}.header-actions{gap:3px}.header-actions .button{font-size:11px;padding:7px}.admin-columns{grid-template-columns:minmax(210px,.7fr) minmax(0,1fr);gap:14px}.account-card{padding:21px}.admin-toolbar{align-items:flex-start}.registration-setting{flex-direction:column;align-items:flex-end;gap:5px}}
@media(max-width:700px){.header-actions{justify-content:flex-start;gap:2px}.header-actions .mode-badge{flex-basis:100%;margin-bottom:3px}.header-actions .button{min-height:31px;padding:5px 8px}.account-page-content,.admin-page-content{margin:16px auto;padding:0 13px max(25px,env(safe-area-inset-bottom))}.account-card{padding:22px 18px;margin-bottom:14px;border-radius:11px}.account-card h2{font-size:21px}.account-card input{font-size:16px}.account-metrics{gap:9px;margin-top:18px}.account-metric{padding:12px}.account-metric>strong{font-size:14px}.account-metric>small{font-size:10px}.audit-main{flex-wrap:wrap;gap:3px}.audit-main time{font-size:10px}.audit-item p{font-size:11px}.admin-toolbar{align-items:flex-start;gap:12px}.admin-toolbar h3{font-size:20px}.admin-toolbar p{font-size:11px}.registration-setting{flex-direction:column;align-items:flex-end;gap:4px;font-size:10px}.registration-setting .button{font-size:10px;padding:7px;min-height:35px}.admin-columns{display:block}.admin-users-card{padding:7px}.admin-users{max-height:275px}.admin-user-item{padding:14px 10px}.admin-user-identity strong{font-size:14px}.admin-filter{gap:8px}.admin-filter select{font-size:16px;max-width:160px}.admin-user-actions .button{min-height:44px}.admin-user-form input{font-size:16px}.auth-panel .button{min-height:44px}.registration-entry .text-button,.auth-panel .auth-back{min-height:42px}#admin-reset-link{font-size:16px}}

/* Voice playback, explicit microphone capture, and account controls. */
.voice-feature-hint{margin:7px 0 0;font-size:10px;line-height:1.6;color:#7c8e82}.voice-bubble{min-width:min(285px,62vw);max-width:100%;white-space:normal}.voice-bubble-heading{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:12px;font-weight:600}.voice-duration{font-variant-numeric:tabular-nums;color:#738678;font-size:11px}.voice-unlistened{font-size:10px;background:#eaf3e8;color:#24735b;border-radius:20px;padding:2px 7px}.voice-unlistened::before{content:'●';font-size:8px;margin-right:4px}.voice-player{display:block;width:285px;max-width:100%;height:44px;margin:10px 0 2px}.voice-transcript{margin:12px 0 0;padding-top:10px;border-top:1px solid #dce7dc;white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.8}.voice-transcript>span{display:block;font-size:10px;color:#899885;margin-bottom:4px}.voice-unavailable{display:block;padding:12px 0;color:#998b6c;font-size:12px}.voice-retry,.voice-transcribe{margin-top:8px;font-size:11px;min-height:35px}.voice-record-dialog{max-width:480px}.voice-record-dialog .dialog-heading h2{font-size:19px}.voice-record-time{text-align:center;font-size:42px;letter-spacing:1px;line-height:1.5;font-weight:600;font-variant-numeric:tabular-nums;padding:20px 0 4px;color:var(--green)}.voice-record-status{text-align:center;font-size:13px;color:#788b7c;margin:8px 0 24px}.voice-record-preview{display:block;width:100%;margin:10px 0 20px}.voice-record-actions{display:flex;flex-wrap:wrap;justify-content:center;gap:10px;margin:22px 0 5px}.voice-record-actions .button{min-height:44px}.admin-voice-form{margin-top:24px;border-top:1px solid var(--line);padding-top:18px;max-width:none!important}.admin-voice-form h4{font-size:14px;margin:0 0 17px}.admin-voice-form .voice-setting-toggle{display:flex;align-items:center;gap:10px;margin:14px 0;font-size:13px;cursor:pointer}.voice-setting-toggle input{width:18px;height:18px;accent-color:var(--green);flex:0 0 18px;padding:0}.admin-voice-form .field-hint{font-size:11px;line-height:1.7}.admin-voice-form+.admin-user-form{border-top:1px solid var(--line);margin-top:24px;padding-top:8px}
@media(max-width:700px){.composer-left{flex-wrap:wrap;gap:2px}.composer-left #voice-record-button{font-size:10px;flex-basis:100%;text-align:left;justify-content:flex-start;min-height:32px;padding-top:3px;padding-bottom:3px}.composer-bottom{align-items:flex-end}.voice-feature-hint{font-size:9px;margin-top:3px}.voice-bubble{min-width:0;width:min(285px,60vw)}.voice-player{width:100%;height:44px}.voice-bubble-heading{font-size:11px;gap:6px}.voice-record-time{font-size:36px}.voice-record-dialog .dialog-heading h2{font-size:17px}.chat-header-actions #voice-call-button{font-size:10px;min-height:27px;padding:3px 6px}.admin-voice-form input[type="number"]{font-size:16px}}